What are your shipping fees?
- There is a flat fee of $12 for the shipping of all orders. Shipping costs vary during promotions.
What is the status of my order? How do I track my order?
- When you place your order, you will receive a confirmation email which includes tracking information of your package.
When will my order be shipped? When will it arrive?’
- Once you have placed an order, you will receive a confirmation email with details and status of your order. Most orders ship within 1-5 business days after placing the order.
How do I know that my order has been shipped?
- Once your package has been shipped, you will receive a confirmation email which includes tracking information as well as the shipping company that will be delivering your package.
What's the difference between "Order Date" and "Ship Date"?
- The order date is the date you place your order and ship date is when your package will be leaving our facility.
What countries do you ship to? What about duties?
- As of now, Fresh Laundry does not ship internationally. We are currently updating our shipping status to include international delivery options.
Do you ship to PO boxes or APO/FPO addresses?
- We ship to all addresses located in mainland USA. If delivering to a PO box or APO/FPO, we are not responsible for lost or stolen packages.
If I send my package as a gift, will the recipient receive the invoice?
- If you wish to send your order as a gift, please note it during checkout and we will gladly not to include any pricing or invoice in the package.